Australia (Change) Online Help
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ONLINE SHOPPING
I Have Never Purchased Online Before - Is It Safe?
PROCESSING THROUGH THE CHECKOUT
I Have Never Purchased Online Before - Is It Safe?
The Toolbox Partytime store supplies you with a secure session within our shopping checkout. You will notice a padlock icon on the base of your browser when you enter our 'checkout' area. This indicates that all information entered in the session is transmitted on a secure server. Shopping Online is just as safe and secure than at any other time you may use your credit card to make a purchase.
How Safe Are My Credit Card Details?
When you click the 'Buy Now' button, we send the transaction directly to the bank using the latest SSL V3 encryption standard. We do not share those details with any third parties. Unlike giving credit card details over the phone, our online system automatically encrypts all your details.
How Do I Add To My Shopping List?
To make a purchase you need to have added items to your shopping cart. You do this within a particular products page, by selecting a size & colour (if applicable) from the drop down box, and entering a quantity. Then add the item to your cart by clicking 'add to cart'. When the product is added to your shopping cart, 'Item Added' will appear.
Member Sign In
If you are a registered member of the 'Toolbox Partytime Store’ enter your username (email address) and password to begin the checkout process. This is the easiest and best way to shop with us. Checkout is faster and you will receive the continuing benefits that we offer our members (i.e.: special free postage promotions, email updates etc).
If You Forget Your Password
If by chance you forget your password, you can have it reset . You will need to provide your 'username' (which is your e-mail address), which was used when you first created your account. A new password will be generated and sent to your e-mail address.
Become A Member
There are many reasons to become a member of the Toolbox Partytime Store. You can choose to receive our e-mail updates & newsletters, you will be notified of special online sales and receive periodic delivery discounts. You can change your password for increased security, and reset it if you have forgotten it. It is easy to place an order at the Toolbox Partytime Store. We have an easy step by step 'checkout' system, and members enjoy a quicker checkout with their personal information and delivery details saved for future reference. Don't forget that you can contact a member of our team to assist you (during office hours) should you need help.
Guest Shopping
If you are new to ‘Toolbox Partytime Store’ and don't want to register, you can still make a purchase as a guest shopper. When you enter our checkout, select the option 'continue as guest shopper'. This will begin our checkout process and ask you for details to complete your order (i.e. address, credit details etc). By shopping as a guest, you are not remembered as a member. You will miss out on future promotions and savings.
SENDING GIFTS
If you are a registered member of the 'Toolbox Partytime Store’ enter your username (email address) and password to begin the checkout process. This is the easiest and best way to shop with us. Checkout is faster and you will receive the continuing benefits that we offer our members (i.e.: special free postage promotions, email updates etc).
If You Forget Your Password
If by chance you forget your password, you can have it reset . You will need to provide your 'username' (which is your e-mail address), which was used when you first created your account. A new password will be generated and sent to your e-mail address.
Become A Member
There are many reasons to become a member of the Toolbox Partytime Store. You can choose to receive our e-mail updates & newsletters, you will be notified of special online sales and receive periodic delivery discounts. You can change your password for increased security, and reset it if you have forgotten it. It is easy to place an order at the Toolbox Partytime Store. We have an easy step by step 'checkout' system, and members enjoy a quicker checkout with their personal information and delivery details saved for future reference. Don't forget that you can contact a member of our team to assist you (during office hours) should you need help.
Guest Shopping
If you are new to ‘Toolbox Partytime Store’ and don't want to register, you can still make a purchase as a guest shopper. When you enter our checkout, select the option 'continue as guest shopper'. This will begin our checkout process and ask you for details to complete your order (i.e. address, credit details etc). By shopping as a guest, you are not remembered as a member. You will miss out on future promotions and savings.
HOW DO I SEND AN ORDER AS A GIFT TO SOMEONE?
You can send a gift to someone using the same method you would to make a purchase for yourself. When you enter the checkout, replace your default address details with the receiver's information and the goods will be delivered there without affecting your default details for future orders. You must indicate that the order is a gift by clicking the box provided. By clicking this box it will instruct us to send the receipt with the purchase to the specified friend or family member without listing the prices. If you want - you can add a message to go with your gift and it will be sent with the parcel. In case there are problems during delivery, we require a contact name, phone number and address of the gift recipient. Only under extreme circumstances would we contact the recipient.
HOW DO I SEND A GIFT VOUCHER?
You can purchase gift vouchers for your friends & family. They are sent 'electronically' through e-mail. When the voucher is sent it is forwarded to the receiver's e-mail address and can be redeemed using a code which is enclosed within the e-mail. When you 'checkout' to pay for them, you will be asked to enter the receiver's e-mail address, name and a short message. The voucher e-mail will be sent after the payment process is completed. You can also combine an order for yourself while sending a gift voucher(s) to others. The voucher(s) are sent as e-mails and your order is sent to you. Easy!!!
Please Note: Vouchers are valid for 12 months from the purchase date and are issued in Australian dollars. Vouchers purchased through the Internet can only be redeemed through the Internet.
HOW ARE THE GIFT VOUCHERS REDEEMED?
Vouchers can be redeemed through this site at any time using the code that is sent with the certificate e-mail.
DO I HAVE TO USE THE TOTAL AMOUNT OF THE VOUCHER AT ONCE?
Yes. You can however use the voucher and split the order amount with a credit card (i.e.: Visa, MasterCard).
PRIVACY POLICY
You can send a gift to someone using the same method you would to make a purchase for yourself. When you enter the checkout, replace your default address details with the receiver's information and the goods will be delivered there without affecting your default details for future orders. You must indicate that the order is a gift by clicking the box provided. By clicking this box it will instruct us to send the receipt with the purchase to the specified friend or family member without listing the prices. If you want - you can add a message to go with your gift and it will be sent with the parcel. In case there are problems during delivery, we require a contact name, phone number and address of the gift recipient. Only under extreme circumstances would we contact the recipient.
HOW DO I SEND A GIFT VOUCHER?
You can purchase gift vouchers for your friends & family. They are sent 'electronically' through e-mail. When the voucher is sent it is forwarded to the receiver's e-mail address and can be redeemed using a code which is enclosed within the e-mail. When you 'checkout' to pay for them, you will be asked to enter the receiver's e-mail address, name and a short message. The voucher e-mail will be sent after the payment process is completed. You can also combine an order for yourself while sending a gift voucher(s) to others. The voucher(s) are sent as e-mails and your order is sent to you. Easy!!!
Please Note: Vouchers are valid for 12 months from the purchase date and are issued in Australian dollars. Vouchers purchased through the Internet can only be redeemed through the Internet.
HOW ARE THE GIFT VOUCHERS REDEEMED?
Vouchers can be redeemed through this site at any time using the code that is sent with the certificate e-mail.
DO I HAVE TO USE THE TOTAL AMOUNT OF THE VOUCHER AT ONCE?
Yes. You can however use the voucher and split the order amount with a credit card (i.e.: Visa, MasterCard).
Toolbox Party Time QLD BN17483426
We are committed to maintaining the privacy of personal information you provide to us when using our web site located at www.toolboxpartytime.com.au('our online Site') or otherwise dealing with us. This Privacy Policy describes how we treat personal information received about you when you visit our Site or have other dealings with us. Please note that we may make content or services from other web sites available to you from links located on our Site. These other web sites are not subject to this Privacy Policy. We recommend that you review the privacy policy at each such web site to determine how that site protects your privacy.
What information do we collect? - When you submit information to us, we will collect personally identifiable information from you that may include your name, business and company name, e-mail address, residential and business address and other such information necessary to provide you with the goods and services offered by our Site or us.
As a general principle, we will only collect personally identifiable information that is needed to operate our Site, to provide you with our goods and services and to communicate to you information and services that we believe would be of interest to you.
We automatically collect IP addresses and web site usage information from visitors to our Site. This information helps us evaluate how visitors and subscribers use and navigate our Site on an aggregate basis, including the number and frequency of visitors and subscribers to each web page and the length of their visits.
What do we use personal information for? - We may use information in the following ways:
* For the purposes for which you specifically provided the information;
* To enhance existing features or develop new features of our Site and the services offered by our Site;
* To provide advertisers and other third parties with aggregate information about our user data base and usage patterns.
We agree not to rent, sell or otherwise exchange to third parties any personal or confidential information submitted to us except where you consent, or where you would expect the information to be disclosed.
We may disclose personal or confidential information submitted to us if such disclosure is required to comply with the law, or we believe in good faith that disclosure is necessary to:
* Comply with the law or legal process served on us;
* Protect or defend its personal and property rights (for example, to enforce the General Terms and Conditions of Use on our Site); and
* Protect the personal safety of our customers or other users of our Site in an emergency.
We may use third party network advertisers to deliver ads to you on our behalf. These network advertisers may be supplied with or have access to your personally identifiable information solely for the purpose of providing these services to us or on our behalf.
Your ability to choose?
When you subscribe to our Site or buy goods or services from us, you can let us know that you do not wish to receive information about new features or wish to unsubscribe from our lists by opting out at any time you give us your personal identifying information or by contacting us at customerservice@toolboxpartytime.com.au
COOKIES - We employ cookie technology to help visitors and subscribers move efficiently and quickly through our Site. When you subscribe to our Site or take advantage of several key features, we may pass cookies on to your computer. A cookie is a stream of information that is sent by a web site and stored on your hard drive or temporarily in your computer's memory. If you do not want a cookie, you can set your browser to deny it.
REVIEW AND CORRECTION - Upon presentation of appropriate identification, we will allow you access to information we keep about you to determine what this information is and to correct the information if it is found to be inaccurate. To review and update the personally identifiable information/registration information you have provided us contact us at customerservice@toolboxpartytime.com.au
POLICY MODIFICATIONS - We may revise and update this Privacy Policy by posting a revised Privacy Policy on our Site as and when we see fit.
This Privacy Policy was last updated on 10/07/2008.
Contact information - If you have any questions, comments or concerns regarding this Privacy Policy, you may contact us at customerservice@toolboxpartytime.com.au
Copyright © Toolbox Party Time QLD BN17483426, all rights reserved.
PRICING & SAFETY
We are committed to maintaining the privacy of personal information you provide to us when using our web site located at www.toolboxpartytime.com.au('our online Site') or otherwise dealing with us. This Privacy Policy describes how we treat personal information received about you when you visit our Site or have other dealings with us. Please note that we may make content or services from other web sites available to you from links located on our Site. These other web sites are not subject to this Privacy Policy. We recommend that you review the privacy policy at each such web site to determine how that site protects your privacy.
What information do we collect? - When you submit information to us, we will collect personally identifiable information from you that may include your name, business and company name, e-mail address, residential and business address and other such information necessary to provide you with the goods and services offered by our Site or us.
As a general principle, we will only collect personally identifiable information that is needed to operate our Site, to provide you with our goods and services and to communicate to you information and services that we believe would be of interest to you.
We automatically collect IP addresses and web site usage information from visitors to our Site. This information helps us evaluate how visitors and subscribers use and navigate our Site on an aggregate basis, including the number and frequency of visitors and subscribers to each web page and the length of their visits.
What do we use personal information for? - We may use information in the following ways:
* For the purposes for which you specifically provided the information;
* To enhance existing features or develop new features of our Site and the services offered by our Site;
* To provide advertisers and other third parties with aggregate information about our user data base and usage patterns.
We agree not to rent, sell or otherwise exchange to third parties any personal or confidential information submitted to us except where you consent, or where you would expect the information to be disclosed.
We may disclose personal or confidential information submitted to us if such disclosure is required to comply with the law, or we believe in good faith that disclosure is necessary to:
* Comply with the law or legal process served on us;
* Protect or defend its personal and property rights (for example, to enforce the General Terms and Conditions of Use on our Site); and
* Protect the personal safety of our customers or other users of our Site in an emergency.
We may use third party network advertisers to deliver ads to you on our behalf. These network advertisers may be supplied with or have access to your personally identifiable information solely for the purpose of providing these services to us or on our behalf.
Your ability to choose?
When you subscribe to our Site or buy goods or services from us, you can let us know that you do not wish to receive information about new features or wish to unsubscribe from our lists by opting out at any time you give us your personal identifying information or by contacting us at customerservice@toolboxpartytime.com.au
COOKIES - We employ cookie technology to help visitors and subscribers move efficiently and quickly through our Site. When you subscribe to our Site or take advantage of several key features, we may pass cookies on to your computer. A cookie is a stream of information that is sent by a web site and stored on your hard drive or temporarily in your computer's memory. If you do not want a cookie, you can set your browser to deny it.
REVIEW AND CORRECTION - Upon presentation of appropriate identification, we will allow you access to information we keep about you to determine what this information is and to correct the information if it is found to be inaccurate. To review and update the personally identifiable information/registration information you have provided us contact us at customerservice@toolboxpartytime.com.au
POLICY MODIFICATIONS - We may revise and update this Privacy Policy by posting a revised Privacy Policy on our Site as and when we see fit.
This Privacy Policy was last updated on 10/07/2008.
Contact information - If you have any questions, comments or concerns regarding this Privacy Policy, you may contact us at customerservice@toolboxpartytime.com.au
Copyright © Toolbox Party Time QLD BN17483426, all rights reserved.
CARD SECURITY
HOW SECURE IS MY TRANSACTION?
The Toolbox Partytime Online Store supplies you with a secure session within our shopping 'checkout'. You will notice a padlock icon on the base of your browser when you enter through to the 'checkout'. This indicates that all information entered in the session is secure.
HOW SAFE ARE MY CREDIT CARD DETAILS?
When you click the 'Buy Now' button, we send the transaction directly to the bank using the latest SSL V3 encryption standard. We do not share those details with any third parties. Unlike giving credit card details over the phone, our online system automatically encrypts all your details.
WHAT CREDIT CARDS CAN I USE AT TOOLBOXPARTYTIME.COM.AU?
The following forms of payment are accepted at the Toolbox Partytime Online Store: Visa and MasterCard.. Please be aware, no COD's or any other form of payment will be accepted.
PRICING
WHAT IS THE TOOLBOX PARTYTIME ONLINE STORE PRICING POLICY?
We try to keep our prices consistent throughout our stores and online store. Occasionally, our pricing may be slightly different due to special promotions or mark downs that are only available through our online store. Special product markdowns or promotions that appear within our online store are only available when ordering online unless otherwise stated.
GST?
All prices in the online store include GST (Goods and services tax).
FREIGHT & DELIVERY
HOW SECURE IS MY TRANSACTION?
The Toolbox Partytime Online Store supplies you with a secure session within our shopping 'checkout'. You will notice a padlock icon on the base of your browser when you enter through to the 'checkout'. This indicates that all information entered in the session is secure.
HOW SAFE ARE MY CREDIT CARD DETAILS?
When you click the 'Buy Now' button, we send the transaction directly to the bank using the latest SSL V3 encryption standard. We do not share those details with any third parties. Unlike giving credit card details over the phone, our online system automatically encrypts all your details.
WHAT CREDIT CARDS CAN I USE AT TOOLBOXPARTYTIME.COM.AU?
The following forms of payment are accepted at the Toolbox Partytime Online Store: Visa and MasterCard.. Please be aware, no COD's or any other form of payment will be accepted.
PRICING
WHAT IS THE TOOLBOX PARTYTIME ONLINE STORE PRICING POLICY?
We try to keep our prices consistent throughout our stores and online store. Occasionally, our pricing may be slightly different due to special promotions or mark downs that are only available through our online store. Special product markdowns or promotions that appear within our online store are only available when ordering online unless otherwise stated.
GST?
All prices in the online store include GST (Goods and services tax).
AUSTRALIA
For postage and handling within Australia please add a flat rate of $8.50. All currency figures are in Australian Dollars (AUD). Toolbox Partytime prides itself on swift delivery, most Australian orders will be delivered within 48hrs of order confirmation. Delivery time may vary depending on location of customer. Isolated areas will have longer delivery times. All orders (Australian) are sent via Express Post and will require signature confirmation upon delivery to ensure the goods have been received. If you are unlikely to be home to sign for the goods we recommend the use of a Business address or PO Box if more convenient. If the goods are unable to be signed for Australia Post will leave a card to notify the goods were attempted to be delivered. In 3 more days Australia Post will leave a second card asking you to collect the goods. After 7 days from the 2nd card the goods will be returned to us. Upon receipt of the returned goods your member account will be credited the full purchase price, and held in credit for future online purchases. You will not receive a refund for these goods.
NEW ZEALAND
For postage and handling to New Zealand please add a flat rate of $12.50 (AUD). All currency figures are in Australian Dollars (AUD). For all orders we use Express Post International Parcels as this service offers basic tracking, signature on delivery and delivers to PO Boxes, rural, metro & remote areas.
All orders will be dispatched within 7-14 working days from the release of the Email Confirmation. All New Zealand orders are sent via the Australia Post Air Mail International system and will be delivered to you by the New Zealand postal authority. All goods will require signature confirmation upon delivery to ensure they have been received. If you are unlikely to be home to sign for the goods we recommend the use of a Business address or PO Box if more convenient.
If the goods are unable to be signed for the New Zealand postal authority will leave a card to notify the goods were attempted to be delivered. In 3 more days the New Zealand postal authority will leave a second card. After 7 days from the 2nd card the goods will be returned to us. Upon receipt of the returned goods your member account will be credited the full purchase price, and held in credit for future online purchases. You will not receive a refund for these goods.
NZ CUSTOMS
Please be aware if you are ordering for International deliveries you warrant, understand and agree to the following:
* Customers are liable for any relevant customs charges, duties or tariffs for their country.
* Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded.
* Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer)
INTERNATIONAL
For postage and handling a flat rate of $20.00 (USD) applies. All International orders shipping will be via Australia Post EMS Express or Fedex. These services offer tracking and signature on delivery. Items sent via Express Post will require signature confirmation upon delivery to ensure the goods have been received. If you are unlikely to be home to sign for the goods we recommend the use of a Business address. Sorry we cannot ship to PO Boxes. All in stock items will be shipped next day after email confirmation of order. Orders shipped with fedex can be tracked at www.fedex.com. Orders shipped with EMS Express can be tracked at http://ice.auspost.com.au/. If there are any difficulties with the arrival of your order please contact us immediately.
INTERNATIONAL CUSTOMS
Please be aware if you are ordering for International deliveries you warrant, understand and agree to the following:
• Customers are liable for any relevant customs charges, duties or tariffs for their country.
• Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded.
• Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer)
RETURNS & EXCHANGES
For postage and handling within Australia please add a flat rate of $8.50. All currency figures are in Australian Dollars (AUD). Toolbox Partytime prides itself on swift delivery, most Australian orders will be delivered within 48hrs of order confirmation. Delivery time may vary depending on location of customer. Isolated areas will have longer delivery times. All orders (Australian) are sent via Express Post and will require signature confirmation upon delivery to ensure the goods have been received. If you are unlikely to be home to sign for the goods we recommend the use of a Business address or PO Box if more convenient. If the goods are unable to be signed for Australia Post will leave a card to notify the goods were attempted to be delivered. In 3 more days Australia Post will leave a second card asking you to collect the goods. After 7 days from the 2nd card the goods will be returned to us. Upon receipt of the returned goods your member account will be credited the full purchase price, and held in credit for future online purchases. You will not receive a refund for these goods.
NEW ZEALAND
For postage and handling to New Zealand please add a flat rate of $12.50 (AUD). All currency figures are in Australian Dollars (AUD). For all orders we use Express Post International Parcels as this service offers basic tracking, signature on delivery and delivers to PO Boxes, rural, metro & remote areas.
All orders will be dispatched within 7-14 working days from the release of the Email Confirmation. All New Zealand orders are sent via the Australia Post Air Mail International system and will be delivered to you by the New Zealand postal authority. All goods will require signature confirmation upon delivery to ensure they have been received. If you are unlikely to be home to sign for the goods we recommend the use of a Business address or PO Box if more convenient.
If the goods are unable to be signed for the New Zealand postal authority will leave a card to notify the goods were attempted to be delivered. In 3 more days the New Zealand postal authority will leave a second card. After 7 days from the 2nd card the goods will be returned to us. Upon receipt of the returned goods your member account will be credited the full purchase price, and held in credit for future online purchases. You will not receive a refund for these goods.
NZ CUSTOMS
Please be aware if you are ordering for International deliveries you warrant, understand and agree to the following:
* Customers are liable for any relevant customs charges, duties or tariffs for their country.
* Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded.
* Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer)
INTERNATIONAL
For postage and handling a flat rate of $20.00 (USD) applies. All International orders shipping will be via Australia Post EMS Express or Fedex. These services offer tracking and signature on delivery. Items sent via Express Post will require signature confirmation upon delivery to ensure the goods have been received. If you are unlikely to be home to sign for the goods we recommend the use of a Business address. Sorry we cannot ship to PO Boxes. All in stock items will be shipped next day after email confirmation of order. Orders shipped with fedex can be tracked at www.fedex.com. Orders shipped with EMS Express can be tracked at http://ice.auspost.com.au/. If there are any difficulties with the arrival of your order please contact us immediately.
INTERNATIONAL CUSTOMS
Please be aware if you are ordering for International deliveries you warrant, understand and agree to the following:
• Customers are liable for any relevant customs charges, duties or tariffs for their country.
• Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded.
• Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer)
Toolbox Partytime hopes that you are satisfied with the products that you order from us online. However, if you wish to return goods for an exchange or refund, then we ask that you follow the instructions detailed below to ensure that your request is processed efficiently.
The following constitutes the terms upon which we will accept and process returns. By ordering from us online you agree to these terms.
AUTHORISATION
All returns must first be authorised by Toolbox Partytime before they can be accepted. To request authorisation, you must download a Return Authorisation Request Form from our website here. Please fill this out and either email or fax it to us (our contact details are shown on the form). We may decide in our absolute discretion whether to authorise the return.
We will attend to your request as soon as possible, and you will receive our response by email. If we authorise the return, then we will issue you with a "Return Authorisation Number". This number must be included with the returned goods, otherwise they may be returned to you at your expense.
RETURNS FROM AUSTRALIA
All returns must be received at dispatch within 14 days of the date of original dispatch, otherwise they will be returned to you at your expense.
EXCHANGES FROM AUSTRALIA
If you wish to make an exchange then you will need to indicate this on the Return Authorisation Request Form, as well as the reason. For example, the reason might be one of the following:
* the goods are faulty;
* the goods are not as described;
* the goods do not fit correctly; or
* you have simply changed your mind.
Please also specify the style number, size and colour of the goods you would like to receive in exchange for the originals, and please indicate alternatives as we may not have your first choice in stock. If we cannot satisfy your first choice then we will call you to confirm these alternatives.
Goods may only be exchanged for goods of equal or greater value. Goods that are returned for incorrect fit may only be exchanged for goods of the same style.
We will credit you with the amount paid for the original goods, excluding delivery, and charge your account for any difference in price of the replacement goods. If the original goods were returned because they are faulty, not as described, or do not fit correctly, then we will pay for the delivery of the replacement goods (within Australia ONLY) Otherwise, your account will be charged for the delivery of the replacement goods.
RETURNS INTERNATIONAL
All returns must be received at dispatch within 21 days of the date of original dispatch, otherwise they will be returned to you at your expense.
EXCHANGES INTERNATIONAL
If you wish to make an exchange then you will need to indicate this on the Return Authorisation Request Form, as well as the reason. For example, the reason might be one of the following:
* the goods are faulty;
* the goods are not as described;
* the goods do not fit correctly; or
* you have simply changed your mind.
Please also specify the style number, size and colour of the goods you would like to receive in exchange for the originals, and please indicate alternatives as we may not have your first choice in stock. If we cannot satisfy your first choice then we will call you to confirm these alternatives.
Goods may only be exchanged for goods of equal or greater value. Goods that are returned for incorrect fit may only be exchanged for goods of the same style.
We will credit you with the amount paid for the original goods, excluding delivery, and charge your account for any difference in price of the replacement goods. If the original goods were returned because they are faulty or not as described then we will pay for the delivery of the replacement goods. Otherwise, your account will be charged for the delivery of the replacement goods.
All goods will be inspected by our Quality Assurance department to verify the reason for their return. If we deem that the reason is not genuine, then your account will be charged for the delivery costs of the replacement goods.
Cost and risk of return
In all cases, you are responsible for ensuring that the goods arrive at our dispatch location safely. Note down tracking numbers of goods sent to Toolbox Partytime. We do not accept responsibility for goods that fail to arrive in their original condition. For this reason we encourage you to insure the goods against loss or damage while in transit. You must also pay for the cost of returning the goods unless we deem them to be faulty or not as described, in which case we will credit you for the cost of returning the goods.
Transfer of property in the goods
Property in the goods is passed to you as soon as they are dispatched from our warehouse.
Goods must be returned in their original condition
Goods must be returned in their original condition, with all tags and labels attached. Goods may be tried on for fit but must be otherwise unworn. Goods must be returned unsoiled or undamaged and must include the original receipt.
Time for processing
Returns will be processed within 1-5 working days of receiving the goods at the point of dispatch. You will be notified by email once refunds have been processed.
Authority to credit/charge your account
By submitting the Return Authorisation Request Form you authorise us to credit or charge your account in accordance with the above terms and conditions using the details provided by you in effecting the original transaction.
TERMS OF USE
The following constitutes the terms upon which we will accept and process returns. By ordering from us online you agree to these terms.
AUTHORISATION
All returns must first be authorised by Toolbox Partytime before they can be accepted. To request authorisation, you must download a Return Authorisation Request Form from our website here. Please fill this out and either email or fax it to us (our contact details are shown on the form). We may decide in our absolute discretion whether to authorise the return.
We will attend to your request as soon as possible, and you will receive our response by email. If we authorise the return, then we will issue you with a "Return Authorisation Number". This number must be included with the returned goods, otherwise they may be returned to you at your expense.
RETURNS FROM AUSTRALIA
All returns must be received at dispatch within 14 days of the date of original dispatch, otherwise they will be returned to you at your expense.
EXCHANGES FROM AUSTRALIA
If you wish to make an exchange then you will need to indicate this on the Return Authorisation Request Form, as well as the reason. For example, the reason might be one of the following:
* the goods are faulty;
* the goods are not as described;
* the goods do not fit correctly; or
* you have simply changed your mind.
Please also specify the style number, size and colour of the goods you would like to receive in exchange for the originals, and please indicate alternatives as we may not have your first choice in stock. If we cannot satisfy your first choice then we will call you to confirm these alternatives.
Goods may only be exchanged for goods of equal or greater value. Goods that are returned for incorrect fit may only be exchanged for goods of the same style.
We will credit you with the amount paid for the original goods, excluding delivery, and charge your account for any difference in price of the replacement goods. If the original goods were returned because they are faulty, not as described, or do not fit correctly, then we will pay for the delivery of the replacement goods (within Australia ONLY) Otherwise, your account will be charged for the delivery of the replacement goods.
RETURNS INTERNATIONAL
All returns must be received at dispatch within 21 days of the date of original dispatch, otherwise they will be returned to you at your expense.
EXCHANGES INTERNATIONAL
If you wish to make an exchange then you will need to indicate this on the Return Authorisation Request Form, as well as the reason. For example, the reason might be one of the following:
* the goods are faulty;
* the goods are not as described;
* the goods do not fit correctly; or
* you have simply changed your mind.
Please also specify the style number, size and colour of the goods you would like to receive in exchange for the originals, and please indicate alternatives as we may not have your first choice in stock. If we cannot satisfy your first choice then we will call you to confirm these alternatives.
Goods may only be exchanged for goods of equal or greater value. Goods that are returned for incorrect fit may only be exchanged for goods of the same style.
We will credit you with the amount paid for the original goods, excluding delivery, and charge your account for any difference in price of the replacement goods. If the original goods were returned because they are faulty or not as described then we will pay for the delivery of the replacement goods. Otherwise, your account will be charged for the delivery of the replacement goods.
All goods will be inspected by our Quality Assurance department to verify the reason for their return. If we deem that the reason is not genuine, then your account will be charged for the delivery costs of the replacement goods.
Cost and risk of return
In all cases, you are responsible for ensuring that the goods arrive at our dispatch location safely. Note down tracking numbers of goods sent to Toolbox Partytime. We do not accept responsibility for goods that fail to arrive in their original condition. For this reason we encourage you to insure the goods against loss or damage while in transit. You must also pay for the cost of returning the goods unless we deem them to be faulty or not as described, in which case we will credit you for the cost of returning the goods.
Transfer of property in the goods
Property in the goods is passed to you as soon as they are dispatched from our warehouse.
Goods must be returned in their original condition
Goods must be returned in their original condition, with all tags and labels attached. Goods may be tried on for fit but must be otherwise unworn. Goods must be returned unsoiled or undamaged and must include the original receipt.
Time for processing
Returns will be processed within 1-5 working days of receiving the goods at the point of dispatch. You will be notified by email once refunds have been processed.
Authority to credit/charge your account
By submitting the Return Authorisation Request Form you authorise us to credit or charge your account in accordance with the above terms and conditions using the details provided by you in effecting the original transaction.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g.: Accidents, Strikes, floods etc.). All products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. All offers are available until stocks sell out.
WE RESERVE THE RIGHT:
* to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided.
* that all orders are subject to availability of stock
* to take reasonable steps to verify that the order and credit details are bona fide.
WE RESERVE THE RIGHT:
* to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided.
* that all orders are subject to availability of stock
* to take reasonable steps to verify that the order and credit details are bona fide.
